BEN&ANNA HELP CENTER
Here you can find answers to our most frequently asked questions – about products, orders, and everything in between.
How do I properly care for my deodorant stick so it stays nice for a long time?
How do I properly care for my deodorant stick so it stays nice for a long time?
Due to friction on the lid, slight abrasion may sometimes occur. This is completely harmless – simply wipe the edge gently from time to time to keep your deodorant fresh and presentable.
Why is the deodorant cream sometimes firmer?
Why is the deodorant cream sometimes firmer?
To prevent our deodorant creams from becoming too soft in summer, we use high-quality vegetable waxes. They appear a little firmer at cooler temperatures. Tip: Apply directly after showering or on slightly damp skin – then the cream spreads wonderfully.
HOW DO I GET MY DEODORANT STICK OUT OF THE PACKAGING MORE EASILY?
HOW DO I GET MY DEODORANT STICK OUT OF THE PACKAGING MORE EASILY?
As our deodorants are made from pure natural ingredients, the consistency may sometimes vary. Tip: Lightly moisten the stick or your skin – this makes the deodorant pleasant to apply and just as effective.
WHAT CAN I DO IF MY SKIN IS SENSITIVE TO YOUR DEODORANT?
WHAT CAN I DO IF MY SKIN IS SENSITIVE TO YOUR DEODORANT?
Some people are sensitive to baking soda (bicarbonate), which is included as a natural active ingredient in many of our deodorants. In rare cases, this can lead to skin irritation. We recommend discontinuing use of the deodorant for now until the skin has calmed down. Those who still wish to use baking soda deodorants can neutralize the effect with a little apple cider vinegar. Alternatively, we offer our sensitive deodorants without baking soda, which were developed especially for sensitive skin. Feel free to send us an email about this as well.
WHAT TO DO IF THE PAPER SLEEVE OF THE DEODORANT COMES LOOSE?
WHAT TO DO IF THE PAPER SLEEVE OF THE DEODORANT COMES LOOSE?
Our paper tubes are plastic-free and biodegradable. In an earlier batch, the sleeve could detach – we have since improved this so that your stick remains stable until the end.
WHAT CAN I DO IF I ENCOUNTER DIFFICULTIES IN THE ONLINE SHOP?
WHAT CAN I DO IF I ENCOUNTER DIFFICULTIES IN THE ONLINE SHOP?
Our shop is regularly updated to offer you an even better shopping experience. Should something not work as usual, it often helps to reload the page or clear your browser's cache (or use a private window). If problems persist, please feel free to contact us directly – we'll ensure your order runs smoothly right away.
How can I unsubscribe from the newsletter?
How can I unsubscribe from the newsletter?
You can find an "Unsubscribe" link at the bottom of every newsletter. One click is all it takes to conveniently unsubscribe. Should this not work for technical reasons, please send us a brief message – we will take care of it immediately.
WHAT DO I DO IF I CAN NO LONGER LOG IN TO MY CUSTOMER ACCOUNT?
WHAT DO I DO IF I CAN NO LONGER LOG IN TO MY CUSTOMER ACCOUNT?
We modernized our shop some time ago. Therefore, some older accounts can only log in again with a new invitation. You are not receiving the password email in your email program? Simply send us a short message – we will send you the invitation and quickly reactivate your customer account.


